FAQ

 

 COMPANY CONCERNS

 

A.Are the parts you carry OEM?

CINO provides high-quality repair and replacement parts for certain mobile products including, but not limited to, Apple, Samsung, LG, OnePlus, Motorola, and Huawei ("Products"). The parts that CINO provided are tested for functionality, quality and compatibility with the Products, but parts are not always original Products or parts. CINO may sell many variations of quality grades of parts including, but not limited to: Generic, OEM, semi-OEM, refurbished, aftermarket, and others that are in new, like new, or used condition.

 

B.Does your company provide after-sale service? What kind of service could you provide?

 Yes, we do. We provide after-sale service for you. We provide you warranty service.

 

 

PRODUCT CONCERNS

 A. Do your products support customization?

 Yes,we possess own factor.If you need customization service,we could satisfy your demand 100%

 

B. Are there certificate to ensure the product quality? Do you have product quality warranty?

 Yes,certainly,All of products are seriously inspected by professional institution.And provide us the corresponding certificate of conformity.

 

C.Do you have repair manual for your product? 

We haven’t repair manual,you could find the specific method through our YouTube.There are so much practical information about repair.

Following is our YOUTUBE channel for video instructions:

https://www.youtube.com/channel/UCHb-MxLRaI3x1jruDFIr1hg

 

ORDER CONCERNS

A.How can I add / remove items or change my order? 

  1. Before the package has been shipped out, you can change the items ordered. Please send an email to SALES@CINOMALL.COM.Or visit our service page:………………., to contact our customer service representatives, and we will handle your request ASAP.

 

  1. After the package has been shipped out, nothing can be done to change the order.

 

B.How can I cancel my order? 

There are three circumstances to be considered:

  1. If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received.

 If payment was completed for your order but it has not been shipped yet, then you can cancel your order. 

  1. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

 

C.Who do I contact if I want to more information for product before I make my order? 

  1. You could send E-mail to SALES@CINOMALL.COM.
  2. You could chat with us through shopify chat, we will reply you within 24 hours.

 

D.How do I check my order status?

 Enter this website  https://www.cinomall.com/pages/track-my-order  and input your tracking number, you will get your order status.

 

 E.If there are some questions about my ordered products, what should I do? 

There are three conditions should be considered

  1. The products are damaged

Please take a picture or a video, and send the picture to SALES@CINOMALL.COM. When we check the real situation, we will reship a new product to you or return your money, we will satisfy your demand according to the specific situation.The all solutions depending on the real situation,please get it know.Thanks!

 

  1. The product doesn't match the picture

Please take a picture or a video, and send the picture to SALES@CINOMALL.COM. When we check the real situation, we will reship a new product to you or return your money, we will satisfy your demand according to the specific situation.The all solutions depending on the real situation,please get it know.Thanks!

  

  1. The product doesn’t match your phone

Please take a picture or a video, and send the picture to SALES@CINOMALL.COM When we check the real situation, we will reship a new product to you or return your money, we will satisfy your demand according to the specific situation.The all solutions depending on the real situation,please get it know.Thanks!

 

 F.There are some discount, if my order reach to a certain amount? 

We offer tiered pricing on most of our products. For any additional questions about discounts or wholesaler price, please contact your sales representative.

 

 G.Is there any MOQ for order? 

No MOQ limited for shopping. (the more you buy, the price will be more cheaper. Please contact your sales representative for lastest wholesaler price.)

Click the Chat With Us button if you want to ask for wholesaler price.

 

 

PAYMENT CONCERNS

A.Is it safe to use my credit card online? 

Absolutely! CINO.com understands that the safety of your personal information is extremely important to. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

 

 B.When will my credit card be charged? 

Once your credit card is authorized, payment will be taken. A confirmation email will then follow, sent to the email address entered in My Account or in the Guest check out.  If your card is not authorized, payment will not be taken, and you will be notified by a message on the screen that the authorization has failed. Please bear in mind that even if a payment fails to be authorized, some card issuers may still reserve the money temporarily.

 

C.What forms of payment do you accept? 

CINO.com accepts Visa, MasterCard,Western Union, American Express and PayPal for all orders.

 

 

DELIVERY CONCERNS

 

A.When do you ship my order, after I placed my order? 

We ship your product within 48 hours during business day,since you place your order.

 

B.What is the package of the product? 

1.Use the bubble pack. The bubble pack must have air inside, otherwise it may cause screen damage. The LCD should be placed in the correct direction.

 2.Use the bubble film. There aretwo or three layers of bubbles film between the screen with air inside. The screen cable must be in the same direction with no fold.

 3.We put them into box,and put into other soft things to ensure there are no gaps.

 4.Our packing guys will seal the box perfectly.

 

C.If my order to be delayed, what should I do? 

If you don’t receive your package for a long time,please contact us immediately or you could track your order by your tracking number.

 

D.Can I change my shipping address and logistics channel after order submission? 

As long as the goods haven't shipment, you can contact our customer service staff to help modify .As long as your goods haven’t been shipped, you can contact our customer service for modification.

 

E.Can battery be shipped?

Battery can be shipped. Because battery belongs to dangerous goods, it need to be separated from ordinary goods, using special dangerous goods logistics channels. CINOMALL will automatically identify and help to separate them, and you just need to select the logistics channel you want.

 

F. If my order detained by customs, who is responsible for clearance?

If the items are detained by Customs after the shipment has left China , the buyer is responsible for clearance of the detained items.